Privacy Policy

At All Greek Villas, we are committed to protecting your privacy and safeguarding the personal information you share with us.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit www.allgreekvillas.com, submit an enquiry, request information about a property or service, make or request a reservation, subscribe to our communications, or otherwise interact with All Greek Villas.

This Policy has been prepared in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek and European privacy and electronic communications legislation.

1. Data Controller

The data controller responsible for the processing of personal data through this website is:

All Greek Villas
Operated by: Made Athens OE
Registered Address: Michail Grigoriou 3 Papagos Athens
Greece
Email: [email protected]

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

2. Personal Data We May Collect

Depending on how you interact with our website and services, we may collect personal information including:

• Your full name
• Email address
• Telephone number
• Country of residence
• Travel dates
• Number of guests
• Villa or destination preferences
• Information included in enquiries or messages sent to us
• Reservation and accommodation information
• Billing and invoicing information where applicable
• Information relating to concierge or additional travel services requested by you
• IP-related and approximate location information
• Browser, device and operating system information
• Website usage and interaction information
• Marketing and communication preferences
• Any other information that you voluntarily provide to us

Where payment is made through a third-party payment provider, payment gateway, bank, OTA or booking platform, payment card information may be processed directly by that provider and may not be stored by All Greek Villas.

We recommend that you do not send sensitive payment-card information by ordinary email unless specifically requested through a secure payment procedure.

3. How We Collect Your Personal Data

We may collect personal data when you:

• Browse or use our website
• Complete a contact or enquiry form
• Submit a villa or accommodation request
• Request a reservation or booking
• Contact us by email, telephone, WhatsApp or other communication channels
• Subscribe to a newsletter or marketing communication
• Request concierge, transportation, yacht, chef, event or other travel-related services
• Communicate with us before, during or after your stay
• Interact with our advertising campaigns
• Visit our website after clicking an advertisement or link on another website or platform

We may also receive personal information from third parties involved in your reservation or travel arrangements, including booking platforms, travel agents, property owners, accommodation partners, payment providers and other travel-service providers.

4. How We Use Your Personal Data

We may process your personal information for the following purposes:

• To respond to your enquiries and requests
• To recommend suitable villas, properties and destinations
• To process and manage reservation requests
• To communicate with you before, during and after your stay
• To arrange accommodation and additional travel or concierge services
• To provide customer support
• To process payments and issue invoices where applicable
• To communicate important information concerning a reservation
• To improve our website, services and customer experience
• To measure website performance and usage
• To prevent fraud, misuse and security incidents
• To comply with accounting, tax, legal and regulatory requirements
• To protect our legal rights and interests
• To send promotional or marketing communications where permitted by applicable law
• To measure and improve advertising campaigns
• To provide more relevant advertisements, where you have provided the necessary consent

5. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a contract or steps prior to entering into a contract
For example, when you request information about a villa, submit a booking enquiry or make a reservation.

Legal obligation
Where processing is necessary to comply with tax, accounting, regulatory or other legal requirements.

Legitimate interests
Where processing is necessary for the legitimate business interests of All Greek Villas, provided that such interests do not override your fundamental rights and freedoms. This may include improving our services, protecting our website, preventing fraud and managing our business relationships.

Consent
Where your consent is required, particularly in relation to certain marketing activities, analytics technologies, advertising cookies or personalized advertising.

Where processing is based on consent, you may withdraw your consent at any time.

6. Reservation and Travel Information

When you request or make a reservation, it may be necessary for us to share certain information with third parties involved in providing the requested service.

These may include:

• Villa owners or property managers
• Hotels or accommodation providers
• Property management companies
• Booking platforms
• Travel agents
• Transportation companies
• Car rental companies
• Yacht and boat operators
• Private chefs and catering providers
• Concierge providers
• Event and experience providers
• Payment service providers
• Accounting and financial service providers
• Technology and booking-system providers

Only information reasonably required for the provision, administration or fulfilment of the requested service will be shared.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website. They enable websites to recognise a user’s device, remember certain preferences and understand how visitors interact with the website.

Cookies cannot independently access other files stored on your device.

We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are necessary for the website to operate correctly and for certain essential functions to be provided.

They may include cookies related to website security, session management and storage of your cookie preferences.

Where permitted by applicable legislation, these cookies may operate without your prior consent because they are necessary for the provision of the website or a service requested by you.

Analytics and Performance Cookies

These technologies help us understand how visitors use our website, including which pages are viewed, how users navigate through the website, how long visitors remain on certain pages and whether technical problems occur.

The information is used to improve the performance, content and usability of the All Greek Villas website.

Where required by applicable law, these cookies are activated only after you have provided your consent.

Functional Cookies

Functional cookies may allow the website to remember preferences or provide enhanced functionality.

Where these technologies are not strictly necessary for the service requested by you, they will be subject to your cookie preferences and, where legally required, your consent.

Advertising and Marketing Cookies

Advertising technologies may be used to understand the effectiveness of advertising campaigns and, where you have provided the appropriate consent, to provide advertisements that may be more relevant to your interests.

These technologies may also help control how frequently you see an advertisement and measure whether an advertising campaign has resulted in a visit or enquiry.

8. Google Analytics

We may use Google Analytics, a web analytics service provided by Google, to better understand how visitors use our website.

Google Analytics may collect information relating to website interactions, such as pages visited, visit duration, device and browser information, approximate geographic information and other website usage statistics.

We use this information to analyse website performance, understand user behaviour in aggregate and improve our website and services.

For users located in the European Economic Area and certain other European jurisdictions, Google Analytics is designed so that individual IP addresses are not logged or stored by Google Analytics. IP-related information may be used temporarily to derive approximate geographic information before being discarded.

Where consent is legally required for analytics storage or related technologies, Google Analytics will be operated in accordance with the choices you make through our cookie consent mechanism.

You may change or withdraw your consent at any time through the cookie settings available on our website.

9. Google Ads and Remarketing

Our website may use Google Ads, conversion measurement and remarketing technologies.

Remarketing allows us, where you have provided the required consent, to display advertisements for All Greek Villas on Google or other participating websites to people who have previously visited our website.

For example, after viewing a villa or destination on our website, you may subsequently see an advertisement relating to All Greek Villas while browsing another website or using another digital service.

Google and other advertising partners may use cookies or similar technologies for advertising measurement, frequency management, remarketing and, where specifically permitted by your consent, advertising personalization.

For users in jurisdictions where consent is legally required, advertising and remarketing technologies requiring consent will not be activated for those purposes unless the appropriate consent has been obtained.

You may withdraw or modify your advertising consent at any time using our cookie settings.

10. Other Third-Party Technologies

We may use third-party technologies or services for purposes including:

• Website hosting
• Website security
• Analytics
• Advertising
• Email communications
• Customer relationship management
• Reservation management
• Payment processing
• Maps
• Video or social-media content
• Customer support
• Website optimisation

These third parties may process certain personal information in accordance with their own privacy policies and our contractual arrangements with them.

Where required, we take reasonable steps to ensure that third-party processors provide appropriate data protection safeguards.

11. International Data Transfers

Some of our service providers or technology partners may be located outside the European Economic Area or may process information using infrastructure located in other countries.

Where personal data is transferred outside the European Economic Area, we take appropriate measures where required by applicable data protection legislation.

Such measures may include an adequacy decision of the European Commission, Standard Contractual Clauses or other lawful safeguards recognised under applicable data protection legislation.

12. Marketing Communications

Where permitted by law, we may contact you with information about villas, destinations, special offers, new properties, travel experiences or other All Greek Villas services that we believe may be of interest to you.

Where consent is required, marketing communications will be sent only after receiving the appropriate consent.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe option included in our marketing emails; or
• Contacting us directly at [email protected].

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary in relation to an existing enquiry, reservation or contractual relationship.

13. Sharing Your Personal Data

We do not sell your personal information.

However, we may share personal data where reasonably necessary with:

• Accommodation providers and villa owners
• Property managers
• Booking and reservation platforms
• Travel agents and partners
• Concierge and destination service providers
• Payment service providers
• Technology and hosting providers
• Analytics and advertising providers
• Accountants, auditors and professional advisers
• Public authorities, courts or law enforcement agencies where required by law

Where third parties process personal data on our behalf, appropriate contractual and organisational safeguards are applied where required.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The nature of our relationship with you
• Whether you have made a reservation
• Legal, accounting and tax requirements
• The need to resolve complaints or disputes
• The establishment, exercise or defence of legal claims
• Your marketing preferences
• Applicable statutory limitation periods

When personal data is no longer necessary, we will delete, anonymise or securely dispose of it in accordance with our applicable procedures.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should therefore take reasonable precautions when transmitting personal information online.

16. Your Data Protection Rights

Subject to the conditions and limitations established by applicable data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing activities
• Request portability of certain personal data
• Withdraw your consent at any time where processing is based on consent
• Object to direct marketing
• Lodge a complaint with the competent data protection supervisory authority

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise any of these rights, please contact us at:

[email protected]

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority within the European Union.

17. Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie consent banner or preference centre.

Where applicable, you may choose to:

• Accept all optional cookies
• Reject optional cookies
• Select specific categories of cookies
• Modify your preferences at a later time

Rejecting optional cookies will not prevent you from using the basic functions of our website, although certain features or personalised experiences may be limited.

You may change or withdraw your cookie consent at any time through the Cookie Settings option available on our website.

You may also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

All Greek Villas is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any external website before providing personal information.

19. Children’s Privacy

Our website and services are not specifically directed to children.

Where information relating to minors is required in connection with a family reservation or travel arrangement, such information should normally be provided by a parent, guardian or other authorised adult and will be processed only where reasonably necessary for the requested travel services or to comply with applicable legal requirements.

20. Changes to this Privacy & Cookie Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our services, technologies, legal obligations or privacy practices.

The most recent version will always be available on this page and the date of the latest revision will be indicated at the beginning of the Policy.

We encourage users to review this page periodically.

21. Contact Us

If you have any questions about this Privacy & Cookie Policy, the processing of your personal information or your data protection rights, please contact:

All Greek Villas
Made Athens OE
Michail Grigoriou 3 Papagos Athens
Greece
Email: [email protected]
Website: www.allgreekvillas.com